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Frequently Asked Questions

Do I need Insurance? Each trader must hold a Public Liability Insurance Certificate of $20 million (minimum). This can be purchased from any insurance broker.

How long can I book for? A booking can be made from any length of time between one day and 6 months in accordance to the Casual Mall Licensing Code of Practice.

Can I make a long term booking? The maximum length of time for a booking is 6 months in accordance to the Casual Mall Licensing Code of Practice. If you wish to continue trading, you must relocate within the centre or fully vacate the premises for a minimum of 24 hours. Please contact your State's Leasing Executive for further information.

Does the price I pay include electricity? Unless stated otherwise, electricity is included in your licensing fees. The Centre or your State's Leasing Executive will be able to confirm this for you.

Is storage available? If you are hiring a display unit, then storage is generally available within the body of the unit. This space is limited and any re-stocking should be done outside of centre trading hours. 

Is seating available? Seating options (if any) will be supplied as an option when selecting your equipment requirements

I have completed my booking, what do I do to start trading? If you have returned all of your documentation and payment has been made then follow your bump-in pack instructions for bump-in times and security contact details.

How can I make payment?

As of July 2018, JLL no longer accepts EFT payment transfers. Our preferred payment options are Credit Card and/or BPAY only.

To avoid delays with your bookings and to minimize the risk of your booking be cancelled please ensure payments are made per the instructions on your invoice. Payment must be received and funds cleared before trading commences. Failure to have made payment will result in your booking be cancelled and a cancellation fee may apply.

If an alternative payment option is used other than Credit Card and/or BPAY. JLL will not will not be held accountable for any delays and/or cancellation to your booking.

What do I need to take to site on the day or trade? It would be beneficial for a copy of your completed Licence Agreement to be made available. 

Where should I go when I arrive on site? Please report to security in the first instance. They will direct you to your allocated space and complete any necessary acceptance documents with you.

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